Analytics Dashboard
Track your team's performance and customer satisfaction
🤖
Buddy's AI Suggestions
Peak Hours Optimization
Consider adding 2 more agents during 2-4 PM to reduce response time by 23%
Template Opportunity
Create a template for "Order Status" inquiries - 34% of conversations could be automated
Training Recommendation
Sarah M. could benefit from product knowledge training - 15% lower resolution rate on technical issues
Total Conversations
1247
+12% from last week
Avg Response Time
2.3 hours
-15 min from last week
Resolution Rate
7.1%
+5% from last week
Customer Satisfaction
4.6
+0.2 from last week
Response Time Trend
Daily Conversation Volume
Conversation Categories
Legend
Product Inquiries
342 conversations
Returns & Exchanges
298 conversations
Technical Support
187 conversations
Sizing Help
156 conversations
Order Status
134 conversations
Warranty Claims
89 conversations
Billing Issues
41 conversations